SIGN-IN
Use the newest email link.
If a magic link fails, request a new one and use the newest message. Include the safe support reference shown by Business Embassy, if one appears.
CUSTOMER SUPPORT
Keep the project and payment trail intact when something goes wrong.
For account, project, checkout, report or delivery problems, contact info@business-embassy.com. Do not send passwords, magic links, payment-card details, API keys or session tokens.
PAYMENT
Do not buy the same project twice.
If Stripe completed payment but the project is still locked, send the time of purchase and the project name. Business Embassy can reconcile the existing transaction rather than asking for another payment.
REPORTS
Keep access private.
If a report or workbook will not open, sign in as the purchasing account first. We will not make personalized report routes public to work around an access problem.
WHAT TO INCLUDE
Enough context to investigate, without sensitive credentials.
01Approximate time the issue occurred
02Project or company name
03What you expected and what appeared
04Safe on-screen support reference, if provided
05Screenshot with private information removed